FAQs

Frequently Asked Questions (FAQs)

1. How old do I need to be to purchase vape products?

You must be at least 21 years old (or the legal age in your country/region) to purchase any vaping products from our store. We may require age verification at checkout or upon delivery.

2. Do you ship internationally?

Currently, we only ship within [Australia / Hong Kong / selected countries]. Please check our shipping policy page for the latest information on delivery locations and restrictions.

3. Are your products authentic?

Yes. We only sell 100% authentic and sealed products from trusted brands. All items are sourced directly from official distributors.

4. How long does delivery take?

Delivery typically takes:

  • 1–3 business days within metro areas

  • 3–7 business days for regional or rural areas
    Orders placed before [e.g., 2 PM] are usually shipped the same day.

5. Can I return or exchange a product?

We accept returns for unopened and unused items within 7 days of delivery. Please contact our support team for return instructions. Due to hygiene reasons, opened e-liquids and vape devices cannot be returned.

6. Do you offer warranty on vape devices?

Yes. Most hardware devices come with a manufacturer’s warranty, usually between 3 to 6 months. Please keep your receipt and packaging for warranty claims.

7. Is vaping safer than smoking?

While many studies suggest vaping may be a less harmful alternative to traditional cigarettes, we do not make any health claims. Please consult a medical professional if you’re considering switching from smoking to vaping.

8. What nicotine strength should I choose?

This depends on your smoking history:

  • Light smoker: 3–6mg

  • Moderate smoker: 6–12mg

  • Heavy smoker: 12–18mg
    We also offer nicotine-free options. If unsure, feel free to message us for help.

9. Do you offer wholesale pricing or bulk discounts?

Yes! If you are a reseller or looking to buy in bulk, please contact us at [your email] or [your contact form] for wholesale rates.

10. How can I contact customer support?

You can reach us through:

  • Email